By continuing you confirm you have read and agree to the Hope Sandoval LLC Service Agreement. The key terms are below. The full agreement is on the Terms page.
1. Scope. Only the areas and line items on your written quote are included. Furniture over 50 lbs, electronics, pianos, waterbeds, fragile items, pet urine subfloor treatment, odour treatment, stain protectant, drapery, area rugs, tile, grout, hard surfaces, water or flood remediation, mould remediation, and repair of pre-existing carpet damage are not included unless separately listed and priced.
2. Pre-existing conditions. Hope Sandoval LLC is not responsible for any condition existing before service, including worn traffic lanes, permanent staining, colour loss, bleach spots, pet damage, loose or separating seams, ripples or buckling, delamination, or subfloor damage. The walkthrough and photographs taken before work begins are the record of condition at the time of service.
3. Results are not guaranteed. Results depend on fibre type, age, construction, soil and prior treatment. We do not guarantee removal of any specific stain or odour. Pet urine, bleach and chemical discolouration, dye transfer, rust, ink, paint, cosmetics, wax, adhesives, set-in or repeatedly cleaned stains, sun fading, and stains previously treated with over-the-counter products commonly do not fully respond and may be permanent. Stains may reappear after drying due to wicking from the backing; this is normal and is not defective work.
4. Satisfaction and remedy. Any concern must be raised within 72 hours of service, by phone or in writing. Our sole remedy is to return and re-clean the affected area at no charge within a reasonable time. If re-cleaning does not produce an acceptable result, we may at our discretion refund the amount paid for that area. No refund will be issued without first allowing us the opportunity to re-clean. Claims made after 72 hours are not eligible.
5. Damage claims. Any claim for damage must be reported within 72 hours, in writing, with photographs, and we must be allowed to inspect before any repair or replacement. Claims where the item has already been repaired or disposed of cannot be verified and will not be honoured.
6. Limitation of liability. To the maximum extent permitted by New Mexico law, our total liability arising from this agreement, for any cause, shall not exceed the total amount paid for the services performed.
7. Payment. Payment is due on completion unless otherwise agreed in writing. Past-due balances accrue a late fee of 1.5% per month or $25, whichever is greater, to the extent permitted by New Mexico law. All prices are subject to New Mexico Gross Receipts Tax.
8. Cancellation. Cancel or reschedule free with at least 24 hours notice. Less than 24 hours notice, or inability to access the property at the scheduled time, may incur a $50 trip charge.
9. Governing law. This agreement is governed by the laws of the State of New Mexico, with venue in Dona Ana County.
Read the full Service Agreement and Terms of Service »
